Frequently Asked Questions

What is Autofix™?

Autofix™ is a brand of innovative products dedicated to beauty, well-being and personal care. We combine design, technology and effectiveness to offer simple, sustainable and accessible solutions for everyone.

Where do you deliver?

We deliver worldwide 🌍.

Delivery times vary by country: Europe: 5 to 10 business days; Africa / French Overseas Departments and Territories: 7 to 15 business days; Rest of the world: 10 to 20 business days 💳

What payment methods do you accept?

We accept all Visa, Mastercard, American Express cards, as well as PayPal and sometimes Apple Pay / Google Pay depending on your country.

How can I track my order?

As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can track your package at any time via our “Order Tracking” page.

Can I return a product?

Yes. You have 14 days after receipt to return your item if it is unused and in its original packaging. Contact our team at contact@autofixx.org to start the process.

Are my Autofix™ products guaranteed?

Yes, all our products are covered by a 30-day warranty against manufacturing defects. If you have any problems, our customer service team is here to help you quickly.

Are your products tested on animals?

No 🐰 Never. All our products are cruelty-free and made with care for skin, hair and the environment.

How do I contact customer service?

You can write to us at: contact@autofixx.org or via the contact form on our website. Our team will respond within an average of 24 to 48 hours.

Why trust Autofix™?

Because we don't just sell products, we sell an experience: Proven results, guaranteed quality, and a loyal international community.